Susan DeFazio

Principal and Supervising Consultant

Susan is a Principal and Supervising Consultant within the Global Centres of Excellence.

Based in London, Susan’s areas of expertise include strategic workforce planning, human capital strategies and advising on stakeholder engagement practices. Susan has extensive experience in the human capital sector, which includes leadership positions in staffing operations, strategic account management, thought leadership and has developed a CRM model with practices designed to support understanding, mutuality, trust and longevity.

Susan studied at Henley University of Reading, INSEAD Business School, Cranfield University, Human Capital Institute and London Business School.

She holds certifications from the Human Capital Institute (HCI) in strategic workforce planning (SWP) and as a Human Capital Strategist. Susan is certified to deliver SWP Accreditation Courses developed by HCI.

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