The Global HR Fest : Agenda

Select the tabs below to view the different Topic Streams

Fact Based People Management

Companies demand that every business function, including HR, shift to a model in which decisions are based on gut, heart and facts. Therefore, to remain relevant data & analytics must now be HR’s top priority.
It seems leading HR practitioners and leaders are no longer thinking just about how workforce analytics will improve HR processes and decision-making, but also how analytics can further impact business-wide objectives and outcomes.
We have designed a dedicated two day stream on Fact Based People Management that covers this most important strategic priority for HR.
Key topics that will be covered are: Automation – Big data – Research – Reporting – Analytics –  Role of the HR BP / HR CoE

Key Takeaways

  • Supporting data driven talent strategy and evidence based decision making with analytics.
  • Optimizing talent management and headcount planning through predictive modeling and advanced analytics.
  • Consider systems and processes that drive fact based decision making for talent planning and deployment.

Stream Council Member
&
Stream Chairman

 

Day 1

AGENDA DAY 1

9:15 – 9:30Chair Opening Address

Keynote Presentation
9:30 – 10:15

Geoff Ho

Geoff Ho
(Former Google)
Rogers Communications

Building a Fact-Based People Management System: Lessons from Google & Rogers Inc.

Creating and sustaining a fact-based people management approach in an organization entails (1) shifting mindsets away from gut feel and “best practice” towards using data and the scientific method to inform people strategy, (2) building skillsets that have the capacity to do this and (3) leveraging toolsets/technology to increase capacity for higher value strategic insight generation.

Geoff’s talk will explain how to build a high-functioning fact-based people management system drawing from his experiences on Google’s People Analytics team, in his current role creating the Organizational Development Research & Advisory function within Rogers, and during his doctoral training in management and organizational behavior at UCLA.

End User Presentation
10:15 – 11:00
Dr. Richard Cotter

Dr. Richard Cotter
Head of Talent
& Organisation Development
Allianz

Using a fact-based approach to support management model change: lessons learned in context

 

Fact-based approaches often promise transformation in the form of new and improved people management practices and consequently business results. But how is this actualised in a real-world setting?

Richard will discuss the design and experimentation of a new people management model, supported by a fact-based approach in the form of workforce analytics. The conceptual issues lying behind such an initiative will be discussed (involving measurement, leadership, performance, and so on). But in the main the talk will focus on the pragmatics of implementation, not least the political opportunities and cultural challenges posed by the introduction of a new logic and process for human performance in the workplace.

11:00- 11:30Coffee Break

End User Presentation
11:30 – 12:30
Patrick Coolen

Patrick Coolen
Manager HR Analytics
& SWP
ABN AMRO

Towards fact-based HR

Patrick Coolen, head of HR analytics within ABN AMRO, will be talking about their analytical journey of the last four years. If you attend this session you will learn more on:

  • How to sell HR analytics to business leaders
  • Best practises in setting up HR analytics
  • How to get more mature in people anlaytics and strategic workforce planning
  • How survey management plays an important role
  • What skills are key to perform all procucts mentioned
  • New concepts that help ABN AMRO in practise to drive fact-based HR

12:30 – 13:30Working Lunch

Panel & Interactive Session
13:30 – 14:15

Join our expert panel discussion touching on topics around:

  • Big Data & HR Analytics
  • Privacy & HR Analytics
  • HR Analytics BPO
  • Positioning the HR Analytics function (report to CHRO or not, make it part of an Enterprise Intelligence team or not)

Moderated By: TBA

Panelists:
Fredrick Johnsson : Spotify
Gido Van Puijenbroek : AnalitiQs

Fredrick Johnsson

Fredrick Johnsson
Head of Global Talent Acquisition
Spotify

Gido Van Puijenbroek

Gido Van Puijenbroek
MD
AnalitiQs

Expert Partner Session
14:15 – 15:00
Dr.Dimitrios Tsivrikos

Dr.Dimitrios Tsivrikos
Academic Practitioner
UCL

HR assessments in the 21st Century: Games & big data and a hell of a lot of confusion

Given our new-found obsession for HR measurements, the testing of employees upon performance, leadership and culture is incredibly dynamic.

Dr Tsivrikos will be presenting a narrative upon the do’s and dont’s when it comes to measurement via the latest trends in the field.

In addition, he will be using a number of case studies to illustrate this from perhaps the most forward-thinking HR companies in the world.

15:00 – 15:15Networking Break

Energiser Speaker
15:15 – 16:00
Bruce Fecheyr-Lippens

Bruce Fecheyr-Lippens
Head of People Analytics & HR Digital Transformation
Solvay

People Analytics @ Solvay

 

  • What drives “best of best” Sales Reps compared to the average?
  • How did we define “best-of-best” sales reps at first?
  • What patterns did we find?
  • How does that impact our Talent Strategy?
  • What value is at stake?

 

 

16:00 – 16:45
Jonathan Ferrar

Jonathan Ferrar
Author of The Power of People
Formerly IBM

Analytics & Scrabble

Jonathan Ferrar has worked for the last eight years in workforce analytics as a practitioner, leader, consultant, vendor, speaker and author. He has spent the last two years researching and writing The Power of People together with his co-authors, Nigel Guenole & Sheri Feinzig.

In this presentation, he will outline the Eight Step Methodology for Purposeful Analytics – and why people analytics practitioners will only be successful when all eight steps are followed.

Throughout Jonathan will demonstrate why People Analytics is very similar to the game of Scrabble. A powerful metaphor for Workforce Analytics and the Eight Step Methodology.

End of Day Panel
16:45 – 17:30

With invited speakers

Join us for our traditional end of day round up with invited speakers from the day as we go back over the most thought provoking discussion points. Another opportunity for our delegates to get involved in the discussion.

Moderated By:
Gido Van Puijenbroek : AnalitiQs

Panelists:
Geoff Ho : Rogers Communications (Former Google)
Dr. Richard Cotter : Allianz
Patrick Coolen : ABN AMRO
Bruce Fecheyr-Lippens : Solvay

Gido Van Puijenbroek

Gido Van Puijenbroek
MD
AnalitiQs

Geoff Ho

Geoff Ho
(Former Google)
Rogers Communications

Dr. Richard Cotter

Dr. Richard Cotter
Head of Talent &
Organisation Development
Allianz

Patrick Coolen

Patrick Coolen
Manager HR Analytics
& SWP
ABN AMRO

Bruce Fecheyr-Lippens

Bruce Fecheyr-Lippens
Head of People Analytics
Solvay

Day 2

AGENDA DAY 2

9:00 – 09:15Chair Opening Note

Opening Keynote
09:15 – 10:00
Ian Bailie

Ian Bailie
Snr Director, Talent Acquisition   People Planning
Cisco

One Company, Many Careers: How Cisco is leveraging data and technology to create a personalised employee experience

A transparent, collaborative employee-centric approach to talent management and workforce planning. How can you gather new data to understand your employees better and answer questions such as:

  • What are the most critical skills and biggest skill gaps in our company?
  • What should our workforce look like in the future?
  • How can we give our employees a way to manage their development and careers, making it easier to find a job internally than externally?

To answer these questions, Cisco set about creating its Talent Cloud, an ecosystem that provides employees with a platform that enables them to manage their own careers and brings talent intelligence to the fingertips of managers and HR.

End User Presentation
10:00 – 10:45
Dr. Mariëlle Sonnenberg

Dr. Mariëlle Sonnenberg
Global Director HR Strategy & Analytics
Wolters Kluwer

HRBPs up to speed for Analytics – What it means & whose responsibility that is anyway

Data and analytics are changing the way we work within HR and have caused us to question the capabilities HRBPs need to have.

Seeing the evidence & relevancy of data driven insights and being able to interpret the data and analysis is crucial. It is often heard in HR analytics Communities of Practice that their projects stop with the HRBPs. In reality though, one could wonder whether insights are made suitable and relevant for these HRBPs.

In this session I will discuss opportunities to enhance this. You will hear insights from Wolters Kluwer’s experience on how leadership, processes and practical tooling helps to lay the foundation for evidence-based HRBPs in your organization.

10:45 – 11:15Coffee Break

End User Presentation
11:15 – 12:15
Elke Jorens

Elke Jorens
Talent Acquisition
Director Europe
Microsoft

Data Driven Talent Acquisition to bring diverse and disruptive cloud talent into Microsoft to help enable Digital Transformation

 

The presentation will demonstrate how to change the dialogue with hiring managers and hire different talent by using talent market insights

 

 

12:20 – 13:20Working Lunch

End User Presentation
13:20 – 14:05
Dr. Sjoerd van den Heuvel

Dr. Sjoerd van den Heuvel
People Analytics Researcher
University of Applied Sciences Utrecht

How to make People Analytics Sustainable?

How can People Analytics become successfully engrained in a company’s strategy and operations? How to make People Analytics future proof? We primarily hear about success stories on People Analytics, right? But at the same time we face major challenges in terms of building an analytical culture, acquiring the right capabilities, and building fruitful partnerships.

In this session you will learn about the practical do’s and don’ts to make People Analytics sustainable. Which parties should we build relationship with? How can these relationships foster an analytical culture? In this interactive session Sjoerd will specifically focus on sustainable vocabulary, sustainable purpose, sustainable analytical foundation, sustainable positioning, and sustainable collaborations.

 

Partner Presentation
14:05 – 14:50

Rob van Dijk

Rob van Dijk
People Analytics lead
Bright & Company

Silver Partner Presentation

Gain insights on how to grow your business with people analytics

We have worked with many front runner organizations in the people analytics domain and we have recently conducted research on 200+ global companies on their HR analytics approach.

Frontrunners in analytics have some interesting things in common. The #1 factor they agree on is to make sure analytics projects lead to business impact. But what does that mean for your business?

In this session we would like to dive deeper into the way HR analytics can provide business impact and we would like to provide you with examples, tools and a way of thinking that can help

14:50 – 15:20Networking Break

End User Presentation
15:20 – 16:20
Emily Cook

Emily Cook
People Analytics
Philips

Understanding employees to optimize business success

Emily will discuss the Philips approach to HR Analytics broadly, outlining the benefits of a diverse and cross-functional people analytics team.

Emily will then provide details of a case study that has combined advanced analytics techniques, psychological expertise and understanding of specific business challenges to provide applicable and actionable insights for the organisation.

 

Panel Session
16:20 – 16:50

Recap of Day 2 & Main Discussion Points

Our Chair will review & highlight the main discussion issues and points of interest for the Final Event Report.

Moderated By: Gido van Puijenbroek

Panelists:
Dr. Mariëlle Sonnenberg : Wolters Kluwer
Paul van der Laken : Tilburg University
Ian Bailie : Cisco
Elke Jorens : Microsoft

Dr. Mariëlle Sonnenberg

Dr. Mariëlle Sonnenberg
Global Director HR Strategy & Analytics
Wolters Kluwer

Dr. Sjoerd van den Heuvel

Dr. Sjoerd van den Heuvel
People Analytics researcher
University of Applied Sciences Utrecht

Emily Cook

Emily Cook
People Analytics
Philips

Ian Bailie

Ian Bailie
Senior Director, Talent Acquisition &
People Planning Operations
Cisco

Elke Jorens

Elke Jorens
Talent Acquisition Director Europe
Microsoft

16:50Seminar Close……

HR Fest Event Partners

Please note that for each Icon Group Event, participants are provided with an official Post-Event Report containing notes from all presentations and sessions.

This report is supplied in the days following the event.

View the other streams

Here you can define the content that will be placed within the current tab.

SWP & HR Capabilities to build successful SWP Skills

The ability to attract & retain people with the correct skills sets that meet business objectives is vital for companies striving to innovate, reduce risk and stay competitive. With the narrowing availability of critical labor skill categories worldwide, organizations need to empower forward-looking, critical thinking when developing and planning their workforce strategies.
Strategic workforce planning is often seen as HR’s opportunity to claim a “seat at the table” with rest of the strategic business functions. But, without the right cross-functional knowledge and partnerships, SWP is an exercise in futility.
We are inviting the main stakeholders / enablers in advancing HR capabilities to be able to build successful SWP skills to join us for this two day dedicated stream.

Key Takeaways

  • Add Strategic Value.
  • Optimize the Workforce.
  • Mitigate Risk.
Day 1

AGENDA DAY 1

9:15 – 9:30Chair Opening Address

Keynote Presentation
9:30 – 10:15
Giovanni Manchia

Giovanni Manchia
SVP Human Resources
Rabobank

The Agile HR Organisation: How to Transform Human Resources into an Agile Function

Modern HR stands on a crossroad. Do they make the transition towards a more strategic function that helps their organisation making the necessary changes in this time full of transition? Or are they not bringing the promise again. Learn about the changes HR departments are making towards a more agile function. This session will explore:

  • Case for change: what were the triggers to make a change?
  • Design principles of a new HR Operating Model
  • The WHAT and HOW of an Agile HR organisation: the structure andthe way of working

End User Presentation
10:15 – 11:00

Mohammed Chahdi

Mohammed Chahdi
Global Human Resources Director
Dell

Overview and lessons learned from Dell’s journey to a culture of work flexibility

For almost a decade now, Dell formally launched its work flexibility program enabling team members to start exploring different work styles and schedules to accommodate their lifestyle while doing their work.

To this date, Dell continues to believe in its work flexibility culture as a sound business strategy with benefits ranging from employee engagement, reduced environmental impact to real estate dollar savings.

Mohammed will share more about Dell’s journey to building a culture of work flexibility and key lessons learned for employers considering implementing work flexibility programs for their employees.

11:00- 11:30Coffee Break

PARTNER PRESENTATION
11:30 – 12:30

Philip De Neve

Philip De Neve
Owner
Talent on Demand

GOLD PARTNER PRESENTATION

The SWP Journey in NOKIA with a shot of “OXYGEN”

This presentation will share experiences of NOKIA’s 5 year Journey to introduce SWP
and report on:

  • SWP’s “imperative” role to create a “common data/common view/common sense” shared/accepted amongst the entire company
  • Once SWP’s imperative role is implemented, the “innovative” part and highly added value of SWP can start
  • The role of the “OXYGEN” tool in the roll out of SWP within NOKIA.

12:30 – 13:30Working Lunch

End User Presentation
13:30 – 14:15
Kevin Erikson

Kevin Erikson
Global Head SWP
Nestlé

Connecting People Planning to Business Planning

  1. Key challenge was finding a consistent approach to SWP that would work across a federated, diverse organization
  2. What works for others might not work for you—what methodology changes we made, and why
  3. How we engage today—at country-level; for globally managed businesses; for internationally mobile senior leadership
  4. Our stakeholders and what motivates them to do SWP

End User Presentation
14:15 – 15:00
Mihael Sutalo

Mihael Sutalo
Director of Strategic Workforce Planning
LEGO Group

Ownership of Strategic Workforce Planning & Enablers of HR Architecture

Strategic Workforce Planning in LEGO is part of annual business planning cycle. The presentation will summarise the infrastructural enablers of LEGO’s HR architecture which are created to support implementation of the robust planning process. It will outline models used in LEGO to ensure full business understanding and ownership over the workforce planning process

 

15:00 – 15:30Networking Break

PARTNER PRESENTATION
15:30 – 16:15
Dr. Jan Seevogel

Dr. Jan Seevogel
SVP DACH
Avature

GOLD PARTNER PRESENTATION

Redefining the Role of TA Technology: Engaging Key Stakeholders for Streamlined Collaboration

Stakeholder engagement has in recent years become part of a new vision for HR, one that is transforming the norms of talent acquisition. This vision not only considers the complexities of the recruiting process as a whole, but also identifies and understands the relationships between critical stakeholders: hiring managers, employees, recruiters, agencies and candidates.

Join Jan Seevogel as he explores the role of technology in strategic talent acquisition. Hear how redefining its purpose from a system of record to a platform for service delivery will enable you to mobilize all stakeholders in the hiring process and make TA a collaborative effort that establishes accountability, productive relationships, and improved user experience.

End of Day Panel with invited speakers
16:15 – 17:00

Hot Point Day 1 Review

Your opportunity to raise your thoughts from the delegate floor in this interactive Q&A Panel

Panelists:
Mihael Sutalo : LEGO Group
Giovanni Manchia : Rabobank
Mohammed Chahdi : DELL
Facebook : TBC

Mihael Sutalo

Mihael Sutalo
Director of Strategic Workforce Planning
LEGO Group

Giovanni Manchia

Giovanni Manchia
SVP Human Resources
Rabobank

Mohammed Chahdi

Mohammed Chahdi
Global Human Resources Director
Dell

Day 2

AGENDA DAY 2

9:00 – 9:15Chair Opening Note

Opening Keynote
09:15 – 10:00
John Callery

John Callery
MD, Global Head of Workforce Strategy
BNY Mellon

Applying Lessons from NASA to Talent Analytics

As global head of workforce strategy at BNY Mellon, John Callery champions a data-driven approach to organizational change.

Since joining the company in 2015, he has led a team charged with carrying out important aspects of the strategy to increase and focus investment in employees globally.

At first glance, John has an unconventional background for a global investments organization— but his experience spotlights how the company’s dynamic thinkers and leaders come from all walks of life. Here he discusses the lessons learnt from his unique and diverse journey.

End User Presentation
10:00 – 10:45
Terry Kleinert

Terry Kleinert
Group Lead Capability & Workforce Planning
ABB AG

Capability & Workforce Planning at ABB – start of a journey

In 2015 ABB started the their C&WP journey on a group level. The focus in 2015 was on developing a group approach that would work for all the Business Units – one size fits all but flexible to their needs. 2016 was the first year of implementation with many challenges and the journey continued in 2017.

 

10:45 – 11:15Networking Break

EXPERT PARTNER LAB
11:15 – 12:15

Ekkehard Ernst

Ekkehard Ernst
Chief Macroeconomist
International Labour Organization

Risk analysis for workforce management

Do you understand the risks to your business from your HR decisions? Are you considering the challenges of the Global War for Talent to attract and retain the best for your business? And are you taking into account what your competitors are doing?

HR analytics needs to take into account the national and global context in which a business operates. Shifts in demand for skills, rising costs of labour and a sudden drying up of talent supply all create uncertainty and high risk to the profitability and viability of your business.

The presentation will give an overview of different tools that can be used to detect and develop alternative scenarios for business dynamics. Integrating such techniques allows for a more holistic approach that integrates operational, sectoral and macro risks into a common framework and understanding. From hands-on experience, the presentation shows how this has been used successfully in a public sector context and offers opportunities for a broad range of applications.

12:20 – 13:20Working Lunch

Workshop
13:20 – 14:05

Taking SWP To The Next Level

Scaling your SWP intelligence program for maximum return:
People – Technology – Process

 

End User Presentation
14:05 – 14:50
Eric Breny

Eric Breny
Strategic Workforce Planning
Solvay

Risk based KPI in Strategic Workforce Planning

Solvay has 12 GBU of different natures and different strategies.

How to make sure that Strategic Workforce Planning efforts focuses on the most important points?

We propose a KPI focusing on human capital risk, which allows internal benchmarks, and improves effectiveness of SWP efforts.

14:50 – 15:20Networking Break

End User Presentation
15:20 – 16:20
Dr. Wilson Wong

Dr. Wilson Wong
Head of
Insight & Futures
CIPD

A Futures Approach to Strategic Workforce Planning

Most leaders would agree that taking the long-view is a key part of strategy. Understanding how externalities affect our business, talent pipeline, and so on is part of the discipline of strategic planning. Most decisions are, however, taken on an analysis of data that is familiar and applied to shorter-term imperatives; discounting those drivers of change we don’t understand or appreciate. This shorter-term, selective and biased approach, overweighting the near-term and discounting the future means that it’s difficult it is to appreciate the link between the distant future and past and present actions.

The presentation provides an introduction to how futures research provides a context for strategic workforce planning and a broader understanding of data in order to ensure decisions made today do not inadvertently close off future options for the continued success of your organisation. For those interested in the approach, there will be a 90 minute ‘taster’ workshop on identifying drivers shaping the future and an opportunity to see how these have implications for strategic workforce planning.

Panel Session
16:20 – 16:50

Recap of Day 2 & Main Discussion Points

 

Moderated By: TBC

Panelists:
Dr. Wilson Wong : CIPD
Eric Breny : Solvay
John Callery : BNY Mellon

Dr. Wilson Wong

Dr. Wilson Wong
Head of
Insight & Futures
CIPD

Eric Breny

Eric Breny
Strategic Workforce Planning
Solvay

John Callery

John Callery
Managing Director – Global Head of Workforce Strategy
BNY Mellon

Terry Kleinert

Terry Kleinert
Group Lead Capability & Workforce Planning
ABB AG

16:50Seminar Close……

HR Fest Event Partners

Please note that for each Icon Group Event, participants are provided with an official Post-Event Report containing notes from all presentations and sessions.

This report is supplied in the days following the event.

View the other streams

Employee Experience

From an increased focus on people analytics to the rise of the employee experience, employers in 2017 look set to take a holistic approach to employee recognition and engagement.
Some organizations are turning to analytics to help capture the hearts and minds of workers. Although people are complex and their motivations aren’t always obvious, valuable new employee engagement analytics offer HR leaders a deeper understanding of the employee experience than ever before.
This two day dedicated stream will take into account everything that affects people from technology to physical infrastructure to leadership.
The new norm for organisations and HR is the creation of employee experiences that matter, are meaningful, and have every part aligned and driving great strategic and operational results.

Key takeaways:

  • Embrace workforce insights through network analysis to improve employee performance.
  • Organize team members to ensure efficiency with current and future HR needs.
  • Link people analytics to conscious capitalism to gain competitive workforce advantage.
  • Implement evolving techniques to align business and talent strategy to creating a better employee driven business.

Stream Council Member
&
Stream Chairman

Day 1

AGENDA DAY 1

9:15 – 9:30Chair Opening Address

Keynote Presentation
9:30 – 10:15
El Cavanagh-Lomas

El Cavanagh-Lomas
Vice President HR EMEAR
Cisco

Transforming the Cisco Employee Experience – Refitting the Jumbo Jet in flight!

Our employees experience is really important to us…. it’s what makes them come to work at their best and do their best work. What a luxury it would it be if we could stop the clock, freeze frame the business, and evolve and implement our offering with no distractions….but life isn’t like that…our business and industry is constantly evolving.

Our challenge is to evolve our employee experience whilst all this change is taking place….a bit like refitting the Jumbo Jet when it’s half way across the Atlantic.

End User Presentation
10:15 – 11:00

Koen Lukasczyk

Koen Lukasczyk
Chief Talent & Employee eXperience & Game Changer
AXA

The Magical Formula of our Employee eXperience

When you’re looking for Sparkle Creators, Game Changers, Innovation Boosters and Transformation Leaders… you better be one yourself. Lead the way and walk the talk. Inspire, and be inspired. Dare to challenge, and be challenged!

Creating an exciting and unforgettable Employee eXperience has become a key competitive advantage for AXA. Throughout the employee life cycle, the difference in Attraction, Development, Engagement and Retention experience is made by applying a pragmatic no-nonsense approach, setting up an eco-system of disruptive initiatives, and engaging the HR teams in a real ‘customer first’ mindset, every day again.

  • How basic marketing principles can inspire HR to focus beyond efficiency and cost reduction
  • An integrated approach on Talent Management
  • The bricks, bytes and behaviour to leverage company culture change

11:00- 11:30Networking Break

End User Presentation
11:30 – 12:15
Niall Ryan-Jones

Niall Ryan-Jones
Head of Employee Experience
Harrods

How employee engagement and business data is driving people performance at Harrods

 

Niall Ryan-Jones will explain how Harrods captures data from many points in the employee lifecycle to get a true picture of engagement and this is married with retail KPI data to provide an understanding of the key drivers of people performance.

 

 

12:15 – 12:30Chair’s Recap of Morning Topic

12:30 – 13:30Working Lunch

Panel & Interactive session
13:30 – 14:15
Ben Whitter

Ben Whitter
Founder
World Employee Experience Institute

Panel Activity: If employee experience is the answer, what is the question?

This question will be posed to our panel of guests for a 15minute discussion. The results will be explored through table work throughout the room.

Moderated By: Ben Whitter

Founder

World Employee Experience Institute

Panelists: TBC

End User Presentation
14:15 – 15:00

Olivier Dubuisson

Olivier Dubuisson
Director, GPO Experience
BP

New Speaker Addition

 

Olivier Dubuisson

Director, GPO Experience

BP

 

15:00 – 15:30Networking Break

Energiser Speaker
15:30 – 16:15
Simon Halkyard

Simon Halkyard
Talent Acquisition Partner
Shop Direct

The Candidate Recruitment Journey is the Perfect Delivery System for your Employee Experience

 

The candidate recruitment process is the perfect delivery system to begin the employee experience.

How you recruit is a mirror into how you behave as a business and your opportunity to build loyalty and passion for your brand from day 1.

 

End of Day Panel
16:15 – 17:00

With invited speakers

Moderated By:

Ben Whitter : World Employee Experience Institute

Panelists:
El Cavanagh-Lomas : Cisco
Koen Lukasczyk : AXA
Olivier Dubuisson : BP
Niall Ryan-Jones : Harrods

Ben Whitter

Ben Whitter
Founder
World Employee Experience Institute

El Cavanagh-Lomas

El Cavanagh-Lomas
VP Human Resources Europe, Middle East, Africa and Russia
Cisco

Koen Lukasczyk

Koen Lukasczyk
Chief Talent & Employee eXperience & Game Changer
AXA

Olivier Dubuisson

Olivier Dubuisson
Director GPO Experience
BP

Niall Ryan-Jones

Niall Ryan-Jones
Head of Employee Experience
Harrods

Day 2

AGENDA DAY 2

8:45 – 9:00Chair Opening Note

Opening Keynote
09:00 – 09:45
Caoimhe Keogan

Caoimhe Keogan
SVP People, Places & Community
SoundCloud

Evolving at the speed of sound: How HR is keeping one beat ahead of the business at SoundCloud

 

In this case study I will share:

  • how our People Team evolved through 3 phases of maturity in 3 years
  • some of the bumps along the way and what we learned
  • HR as a role-model for agility in organizations

 

End User Presentation
9:45 – 10:30
Katie Banks

Katie Banks
Senior Employee Experience Manager EMEA
Nitro

Re-Engineering HR: Because People Matter!

At Nitro, EX is not simply a support function, it is critical to business success. Core to this approach is to help Nitronauts, no matter what level, Always Learn & Always Evolve by making Nitro the Best Possible Place to Work.

Katie will talk through

  1. The Foundation of EX at Nitro – Heard of our 3F’s? Check them out here
  2. The Context of EX in the Employee Lifecycle & its Application in Nitro
  3. How Nitro’s Culture & Values Shape the Employee Experience
  4. “Moving the Dial” Transforming HR to EX

10:30 – 11:00Networking Break

End User Presentation
11:00 – 12:00
Frank Van Den Brink

Frank Van Den Brink
Director Employee Experience
ABN AMRO

Why Employee Experience Matters To Our Customers

To create a sustainable, world-class Customer Experience (CX), an organisation must first create a sustainable world-class and meaningful Employee Experience (EX).

EX is a new way of looking at how to design and engineer a high value, integrated and relevant end-to-end EX for our employees and future new hires. This includes everything to create a “Best Start” for new hires, employees starting in new positions and “Great Ambassadors” when employees leave our organisation. We oversee and connect everything which is relevant for our “workplace as an experience” vision, which will be central to our culture and employee centric approach.

We would like to bring meaning to the workplace and our EX design principles should run through everything that affects people within our organisation and beyond. We should pay more attention to the messages sent from our own HR IT systems and tiered service model to our employees.

The coming years we will be architecting employee journeys, persona’s, optimising the EX cycle by using Design Thinking and Agile in action. We believe that Happy People will result in Happy Clients and we will try to go the extra mile every day to realise the best EX possible.

12:00 – 13:10Working LUNCH

End User Presentation
13:15 – 14:00
Sophia Boleckis

Sophia Boleckis
Head of Employee Engagement
Tieto

Data & Culture & Engagement – how do these fit together?

 

  • New ways of working the Tieto way
  • Increasing collaboration, co-creation and innovation using data
  • Intelligent building -app and how it enhances leadership and culture

 

End User Presentation
14:00 – 14:45
Davide Boccacci

Davide Boccacci
HR Lead
Bristol-Myers Squibb

Employees Engagement and Gamification in industry: role of HR in Operational Excellence

 

Davide Boccacci

HR Lead

Bristol-Myers Squibb

14:40 – 15:10Networking Break

Masterclass Presentation
15:10 – 16:10

Ben Whitter

Ben Whitter
Founder
World Employee Experience Institute

Masterclass with Ben Whitter & special guest invitation

Developing the workplace as an experience taking into account everything that affects people from technology to physical infrastructure to leadership.

Two months before the event start date we will ask each delegate joining Stream 3 to submit questions on their biggest challenges within their day to day work. Ben & his guest will then choose 3 of the most interesting questions & dedicate this hour session to dissecting the challenges & attempting the find solutions.

The idea here is that other attendees will also benefit from this issues raised.

Panel Session
16:10 – 16:40

Recap of Day 2 & Main Discussion Points

Our Chair will review & highlight the main discussion issues and points of interest for the Final Event Report.

Moderated By:
Ben Whitter : World Employee Experience Institute

Panelists:
Katie Banks : Nitro
Caoimhe Keogan : SoundCloud
Frank Van Den Brink : ABN AMRO

Ben Whitter

Ben Whitter
Founder
World Employee Experience Institute

Katie Banks

Katie Banks
Senior Employee Experience Manager EMEA
Nitro

Caoimhe Keogan

Caoimhe Keogan
SVP People, Places & Community
SoundCloud

Frank Van Den Brink

Frank Van Den Brink
Director Employee Experience
ABN AMRO

Davide Boccacci

Davide Boccacci
HR Lead
Bristol-Myers Squibb

16:40Seminar Close……

HR Fest Event Partners

Please note that for each Icon Group Event, participants are provided with an official Post-Event Report containing notes from all presentations and sessions.
This report is supplied in the days following the event.

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